Shipping policy

Effective Date: March 22, 2026

At The Crystal Pantry, we make all our crystal candy products fresh to order to ensure the highest quality. Please review our shipping policy carefully before placing an order.

1. Processing Time

All orders are handmade and freshly prepared. Please allow 7–10 business days for your order to be processed and shipped.

2. Shipping Carriers and Methods

We use trusted shipping carriers to deliver your order. Shipping times may vary depending on your location and the carrier. Once your order is shipped, you will receive a tracking number to monitor your package.

3. Shipping Costs

Shipping costs are calculated at checkout based on your location and the chosen shipping method.

4. Shipping Insurance

Customers may choose to purchase shipping insurance at checkout. The Crystal Pantry is not responsible for any damage or loss caused by the courier during transit. Shipping insurance helps protect your order in case of damage, loss, or delays caused by the carrier.

5. Delays

While we strive to ship all orders promptly, delays can occasionally occur due to high order volumes, holidays, weather, or courier service disruptions. The Crystal Pantry is not responsible for shipping delays once your order has been handed to the carrier.

6. Address Accuracy

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.

7. International Shipping

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. Customers are responsible for any additional charges.